HMS STAFF ACCESS
Your screens.
One place.
Sign in to find a customer screen and help from here.
Use the account and authenticator key from the HMS server setup.
Remote
HMS STAFF ACCESS
Sign in to find a customer screen and help from here.
Use the account and authenticator key from the HMS server setup.
READY WHEN YOU ARE
Find a customer or screen in the list, then open its controls.
New screens appear under Unassigned.
APPROVAL NEEDED
Check the screen number with the customer. Assignment alone does not give control access.
Automatic return: waiting for status.
See what the customer sees.
Select Connect to screen to start a live view.
No picture yet
Click the image to tap. Drag to swipe. Select a text field on the screen before you send text.
HMS 0.4.7 keeps automatic return active during remote viewing. Press Home, then watch without input: HMS returns after 20 seconds. Remote taps and keys restart the timer. Tap the countdown to pause for 30 minutes.
Changes only HMS web content. 100% is normal. A higher value makes it larger. Android density, resolution and other apps do not change.
Open HMS content, then read its saved size.
Staff setup: open Android Settings → Developer options → Smallest width. Pause automatic return with its on-screen badge if needed. Then select Stop in the remote preview and use Read current value below. Apply uses the Settings dialog. Reconnect the preview to check the result. Return to HMS resumes automatic return. This first workflow supports the English Smallest width dialog; other layouts are not yet supported.
Use the same number as in Android Developer options. A higher number makes content smaller. Screen resolution stays the same.
Enter 320–2560 dp. Android can round or limit the value. Check the live screen before you keep it.
The previous setting returns unless you keep the test.
YOUR RECORD
Add the details from the screen label and your installation notes.
REPORTED BY THE SCREEN
Connect the screen to load its details.
LOCATION
ORGANISATION
Move this screen to the customer who uses it.
Disable remote access for this installation. To connect again, the screen needs a new app identity and approval.
SCREEN HISTORY
Connections and changes for this screen.